Is the watch band hard to adjust?

It's not difficult, it can be resized with the matching tool by following the steps in the video above.

What if I receive a package with a missing tool?

If the tool is missing, you can look for us and we will arrange for a replacement.

What if I still can't remove the band after watching the video?

If you still can't remove the band, you can contact our team, we will provide different solutions according to your actual situation. You are guaranteed to be satisfied.

What if I took out all the extra links(with the screw ends) but it is still too big?

We have a special video that can help you remove the other extra links (without the screw ends), please contact our team.

My wrist is too small/too big, can I customize the band length to fit my wrist size?

We support customized band lengths at no extra charge. Please contact our team if needed.

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Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.