FoxAlienMasuter Pro 3-Axis CNC Router Machine, Beginner Hobby Engraving Machine All-Metal Structure for Wood Acrylic MDF Nylon Routing Milling Carving

Received my maching in January, 2025. I wanted an entry level machine to see if I would like this hobby. I'll tell you, this is a great beginner machine. Easy to set up; less than two hours. I watched videos for other machines and they can take up to two days.I will have to say, the machine is very underpowered for heavier work, but with learing CNC operation and software, this was a great choice. Sure, you have to cut slower and the depth of cut per pass is a lot less, but it does the job. Tip: do not rely on feeds and speeds charts you download from the internet with this machine; these are meant for much more powerful machines. Reduce the feeds and depth of cut by about 50-60% and you'll be fine. For laser work, you shouldn't have to worry about these.Now that I've got experienced with the Masuter Pro, I replaced the spindle with a Makita RT0701C router, the 4080 bed kit, and, the best upgrade, the NEMA 23 motor upgrade. The bigger NEMA motors are outstanding. You can then use your feeds and speeds charts you downloaded from the internet with no problem. I dare to say, now this machine competes with the big boys, and with the upgrades, still at a fraction of the cost! I recently added their Smart Relay to start the router automatically when the program starts, and rewired it so I can start my dust collector independent of the router. I posted that on the Fox Alien Facebook page. That's what's nice about this machine. You don't have to spend alot of money upfront. It is very easy to upgrade.As for customer support, FANTASTIC! It's mostly by email, but they get back with you within 24 hours. Most of my issues were user error, but there was one or two items that they had to replace, possibly damaged during shipping. No problem. Not only that, but they will continue to follow up with you until everything is to your satisfaction. Very important and impressive!I've seen some negative comments because this machine is so affordable saying it's cheap and they have problems. Makes me laugh. These people need to get faimiliar and learn how to use the machine before complaining. After seven months, I'm extremely satisfied.

There is a learning curve but, once you're all set up it easy to use and works quite well. I had an issue with circles becoming ovals. I contacted the FoxAlien support and got a quick response. They sent me the correct $ codes for my G-code sender and now it works perfectly. I do suggest that you go to manual in your cut settings in Easel and slow down the feed rates a bit for a better carve. The bottom line is that I am very pleased with this product and look forward to purchasing more machines from FoxAlien.

Assembly was easy straight forward with instructions that were easy to follow and understand, Worked great for the first few weeks, then suddenly the spindle would not turn on, contacted support, explained the problem and they said I should take a meter reading of the voltage (think it was the voltage, I’m not an electrition) so $25 later I tested the voltage, took a photo of every setting.They got back to me and said I needed a new mother board and they had ordered one to be delivered from China ( think it took about ten days.So when I attempted to replace it the problem became obvious, the spindle connection to the mother board had blown, resulting in the connection melting itself to the mother board making it impossible to remove the now redundant mother board, when I informed Foxalien about this, they said I need a replacement spindle cable, I told them I’d had enough and wanted either a replacement machine or my money back (I repeated this several times during our correspondence, each time they completely ignored my request as if I’d never said it) and there reply was, we’ve ordered you a new spindle cable, from China. Honestly I was quite happy with the machine at the onset, but the hoops you have to jump through and the terrible customer service not to mention the weeks you have to wait for any part that fails is unacceptable.

This is the first CNC machine that I have ever owned or even used. I was happy with the size as it fit on my workbench. Putting the machine together was not that difficult (with the help of YouTube) and the quality of the parts were much better than I thought they would be. For the price, I am glad that I purchased this machine, it is well worth the amount I paid for it and it functions quite well. The cuts have been quite accurate and I am very happy with this purchase.

This is an excellent router for a beginner to intermediate user. I bought this a year ago as a total noob to the hobby and have been very happy with it. After some early projects and getting some mistakes out of the way, I did upgrade to the better spoilboard. The standard spoilboard was the biggest downfall since it did warp and sag so cuts did not come out accurate. Once I installed the t-slot board I could keep work more true.The machine is stable and of good quality. Assembly was quite easy and I was up and running within an hour. Good product.