Is this authentic martin kastler or replica; judging by the so-so reviews, i'm thinking replica?

I have two of these. One purchased directly from Crucial Detail / Martin Kastner, and one from Amazon. Same product / no concern of replica. Minimal difference in price, so if you still have concern, just order from Crucial Detail directly.

How do you sterilise this product?

Thank you for being part of our Porthole community. The Porthole is dishwasher safe and can also be steamed for sterilization.

My porthole infuser leaks, what can I do?

Hi. The best way is to contact us at Crucial Detail at info@crucialdetail.com for troubleshooting and replacement parts directly.

How do i get the glass off? Ive removed both hex screws but the glass wont budge... Halp!

Thanks for being part of our Crucial Detail Porthole community! Here are a couple tips for removing the glass when it is tight. Quick Tip: Cover screw holes with fingers and blow air into the Porthole spout with mouth to release the tension. Longer Term Tip: The plastic will loosen with use. Lay the glass flat on the counter (on a towel to avoid damaging glass) and insert the body over the glass with a bit of force. Then push the glass back out, repeating the whole process a few times on both sides before using with liquid.

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Description

🍸 Infuse your lifestyle with style and flavor—don’t just drink, make a statement!

BUILT TO LAST - Premium tempered glass paired with stainless steel and silicone ensures durability and style.
COMPACT CLEAR - Sleek 7" x 7" x 2" footprint with crystal-clear glass to showcase your creations.
ELEVATE EVERY SIP - Craft stunning cocktails, teas, and infusions that impress at every gathering.
EFFORTLESS MAINTENANCE - Dishwasher-safe design means more time enjoying and less time cleaning.
DESIGNER READY PACKAGING - Arrives in a sleek box with accessories and a recipe booklet—perfect for gifting or your own bar.

The Porthole Infuser is a 13-ounce infusion vessel crafted from tempered glass, stainless steel, and silicone. Designed by Martin Kastner, it combines durability with elegance, perfect for creating cocktails, teas, and more. Dishwasher-safe and compact, it arrives in a designer box complete with accessories and a recipe booklet, making it an ideal gift or personal bar upgrade.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.