Question 1

Can the Arlington cameras be used as indoor stick up cams?

Accepted Answer

Dear Amazon Customer,

Thank you for your question.

Our Arlo Pro 4 cameras can be used both outdoors and indoors. We recommend using the compatible mounts to mount the cameras wherever you need. You can find all the compatible accessories on our official website.

If you have further questions or need our help, please contact our support team: go to our website, click on “Support” in the upper toolbar, scroll to the middle of the page and in the green window click on “Contact Support”, then scroll down and select country from the drop-down list. The calls are free of charge.

You can also visit the Arlo community: go to our website, click “Support” in the upper toolbar, scroll to the middle of the page and in the green window click on “Ask the Community”.

Regards,
Arlo Europe Support

Question 2

Can i install this in my home abroad in the caribbean and have access on my phone while i am in the uk?

Accepted Answer

Dear Amazon Customer,

Thank you for your question.

Yes, you can still access your Arlo products via Arlo mobile app if you are in a different country. However, please note that your camera installed in the Caribbean may lose its connection or have some other issues that can not be solved remotely.

Our Arlo Pro 4 cameras can be connected directly to the 2,4 GHz WiFi network or you can use one of the compatible base stations/SmartHubs to make the connection more stable. You can find more information about this camera in the following articles from Arlo Knowledge Base (Arlo KB):
* Arlo Pro 4 FAQ
* Arlo SmartHub and Base Station Compatibility

If you have further questions or need our help, please contact our support team: go to our website, click on “Support” in the top right-hand toolbar, and select country from the drop-down list. Calls are free of charge.

You can also visit the Arlo community: go to our website, click “Support” in the upper toolbar, scroll to the middle of the page and in the green window click on “Ask the Community”.

Regards,
Arlo Europe Support

Question 3

can I possible to add on to my existing basestation that I have ? thanks

Accepted Answer

Dear Amazon Customer,

Thank you for your question.

The Arlo Pro 4 camera can be optionally synced to one of the following Arlo base station/SmartHub models: VMB4000, VMB4500, VMB4540, and VMB5000.

The Arlo Pro 4 camera can also be directly connected to a 2.4 GHz Wi-Fi network.

Please refer to the following knowledge base article for more useful info about the Arlo Pro 4 camera: Arlo Pro 4 FAQ — https://kb.arlo.com/000062512/Arlo-Pro-4-FAQ

If you have further questions or need our help, please contact our support team, our experts will be glad to assist you further. All the contact options are available here: https://www.arlo.com/en_gb/support

You can also visit the Arlo community: https://community.arlo.com/t5/Arlo-Smart-Home-Security/ct-p/Arlo?_ga=2.23171066.1323485068.1658129593-23798028.1636725391

Regards,
Arlo Europe Support

Question 4

Do these have be on same home network or can you put them on a different network? And still has access throw the app

Accepted Answer

Dear Amazon Customer,

Thank you for your question.

You can connect your Arlo Pro 4 cameras to different Wi-Fi networks and access all them via the Arlo app or web portal, as long as they are added to the same Arlo account. The same applies if you sync your Pro 4 cameras to a base station or SmartHub: you can sync them to base stations or SmartHubs connected to different routers in different locations.

In addition, the guest account option allows you to share access to your Arlo cameras with friends. Friends are granted limited access to some of the settings and features of your Arlo account. This also allows access to the same cameras from multiple devices.

More useful information can be found in the following knowledge base articles:

• Arlo Pro 4 FAQ
• How do I add friends to my Arlo account?
• What privileges do my friends have when I grant them access rights in my Arlo account?
• How do I edit my friend's privileges in my Arlo account?
• How do I delete friends from my Arlo account?

You can look them up by going to our website, clicking on “Support” in the upper left corner, and then “Get Support”.

If you have further questions or need our help, please contact our support team: go to our website, click on “Support” in the upper toolbar, scroll to the middle of the page and in the green window click on “Contact Support”, then scroll down and select country from the drop-down list. The calls are free of charge.

You can also visit the Arlo community: go to our website, click “Support” in the upper toolbar, scroll to the middle of the page and in the green window click on “Ask the Community”.

Regards,
Arlo Europe Support

Indoor/Outdoor usage	Outdoor, Indoor
Compatible devices	Laptop, Desktop, Tablet, Smartphone
Power source	Battery Powered
Connectivity protocol	HomePlug
Controller type	Amazon Alexa
Mounting type	Wall Mount
Video capture resolution	2K
Colour	White
Number of items	1
Included components	(1) Arlo Pro 4 Camera, (1) Rechargeable Battery, (1) Magnetic Charging Cable, (1) Wall Mount and Screw Kit, (1) Quick Start Guide, (1) Video Monitoring Decal
Number of channels	2
Wireless communication technology	Wi-Fi
Form factor	Bullet
Effective video resolution	4
Viewing angle	160 Degrees
Night-vision range	91 Metres
Material	Plastic
Wattage	1 watts
Item dimensions L x W x H	7.8 x 5.2 x 8.9 centimetres
Manufacturer	JE07X
Part Number	VMC4050P-100EUS
Product Dimensions	7.84 x 5.2 x 8.9 cm; 316 g
Batteries	1 Lithium Polymer batteries required. (included)
Item model number	VMC4
Size	1 Pack
Style	Pro4 2K
Pattern	Single
Item Package Quantity	1
Type of Bulb	Infrared
Special Features	Night Vision
Usage	Surveillance
Batteries included?	Yes
Batteries Required?	Yes
Battery Cell Type	Lithium Polymer
Item Weight	316 g

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Arlo Pro 4 Security Camera Outdoor, 2K HDR, Wireless CCTV, 6-Month Battery, Colour Night Vision, 2-Way Audio, Built-in Siren, No Hub Needed, Free Trial of Arlo Secure Plan, White

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