The Chief Customer Officer Playbook: 8 Strategies that Will Accelerate Your Career and Win You a Seat at the Executive Table Paperback – January 6, 2023

I have been in Customer Success for over 10+ years and wish I had had this resource when I started my CS career journey. This book is a roadmap for anyone in Customer Success from IC to CCO- as it explores the crucial fundamentals of a CS leadership role, how CS is evolving, and how the business must mature to meet the challenges ahead. You will take away where to focus, how to prepare, roadblocks, and possible solutions to explore. When you finish this book, you will wish it had come around sooner!

Rod has written an exceptional book that distills the high-level and tactical competencies required for Chief Customer Officers to create shareholder value and lead successful organizations. While the book is a must-read for CCOs, it's also an invaluable resource for anyone who works with customers and wants to develop practical skills to advance their career. The first chapter is especially crucial for any customer-focused business, as it provides a comprehensive understanding of the significance of Customer Success (especially in the global subscription economy). I highly recommend this book for its insights and practical tips.

A CCO best practice play-by-play. When the CS industry started, there was an almost disdain for being responsible for direct revenue. That has since changed and become a requirement for the success of CS Teams and Leaders. Despite this, it is a very customer-first business. The CCO role is new; however, this book provides anyone looking to get into the role with the best practices needed to balance managing revenue, and customer outcomes all the while being a voice for your customer, company, and team.

Good book for anyone coming up in the Client Success field and will help you find a path to leadership and promotions.

Provides great insight for anyone dealing with customer in their space of engagement. Highly recommend book to anyone with a learning appetite.

Rod Cherkas' valuable book is just what Customer Success professionals need to take their careers to the next level.It'salso helping the Customer Success industry mature and reach the next level by giving leaders the guidance to have a seat at the table and deliver meaningful impact to the company and the investors.

Cherkas has succeeded at crafting a concise and highly readable book that should be helpful to every CCO. It has useful strategies for performing the role and, perhaps even more interesting, is a book especially well suited to use throughout a Customer organization to aid with the both substance of the work and also career development. Few business books are this practical, engaging, and straightforward. Kudos to the author.

The structure and breakdown you do around core concepts is so helpful, so thank you for this work of love you've put out into our CS community! I know this book will help me take another step forward in my career and goal to be a CCO.