Business Process Management: Practical Guidelines to Successful Implementations 4th Edition

Jeston and Nelis provide a framework, practices, case studies, and templates to apply to the business process-oriented analysis and organizational change preparation that must occur prior to the Unified process, agile methods, scrum, or any other code-producing activity.Business Process Management (BPM) provides an actionable approach that recognizes business processes are not silos but part of an organization's ecology. The BPM approach is more than process modeling. BPM starts with the organization's business architecture, business objectives, capabilities of the people, and organization's capability to undertake change. The conclusion of the managed approach to modeling may call for a solution that uses technology to enable interactions across automated systems but BPM as an approach should NOT be confused with the marketing hyperbole of BPM product vendors.The book does focus on a phased approach to prepare for and conduct the analytical effort once the priority processes have been selected. The reader is left to seek out the approach to the enterprise business and operational architectural modeling that should provide the context for which any area of the business is addressed by BPM. (We would be well served to convince the authors to undertake a similar book on an "actionable" approach to business architecture--something more than TOGAF.)The authors address the history and hype related to BPM's predecessors including business process re-engineering. But they do not address a potential competitor to BPM: Business Motivation Modeling (BMM) recently recognized by The Open Group as an official standard. BMM also calls for defining and maintaining enterprise and line of business objectives and measurements. BMM then focuses on identification of business policies and rules.I would like to see business rules thought leader Barbara von Halle and BPM's Jeston collaborate to make the best of business process management and business motivation to guide organizations in scoping and mapping their projects before the developers get involved.

Overall, this is a very good process management book. As a consultant and BPM trainer, I often recommend this book to my classes. It provides a newcomer to Business Process Management a structured "how to" approach for applying Business Process Improvement step-by-step.The first 18 chapters (there are 28) are great. The first 10-12 chapters are essential for both experienced and inexperienced BPM analysts. These chapters should be read carefully and re-read many times.The only reason that I didn't give this book 5 stars, is because some of the business examples could be better and there is a lot of "fluff" writing in the middle chapters that could have been condensed and made this book more readable. But don't get me wrong; this book is well worth the money and I refer to it often. It is definitely a "must buy"...

I started reading the book and it was so clear how to set up the team and how to schedule the project tasks for BPM. I think that a great work has been done from these guys. The fact that they share this kind of knowledge to the world is realy amazing. I used the book as a guideline and found so many new things regarding the phases,the maturity and the schedule of BPM projects.

If you get any significant responsibility for the management and success of any project having to do with BPM, then this book is a must. It is very practical and it denotes immediately the vast experience and unselfishness of the authors who share precious fruits of their practice. I would like to use this space that Amazon gives us to thank wholeheartedly John Jeston and Johan Nelis for this jewel of technical literature.

Bien

Tells about essence of BPM included the project management part which is very important. Specially liked usefull warnings about “pitfalls” one should avoid.A must read for everyone that wants to master BPM.

First BPM book that provides this level of depth. The framework described should be closely looked at by mid and large companies bringing BPM. I believe it's most beneficial to center of excellence participants, BPM project managers and executve sponsors. The maturity model described on page 300 is outstanding.

We love this book and have purchased a copy of it for everyone on our team. Great handbook for running a BPM project except for when it comes to details on how to execute process solutions in a BPMS.