Southwest Airlines Way: Questioning The Litany

This book is printed locally in India. The paper quality is bad. It feels like reading a book printed on office / home printer. It feels like reading a pirated book purchased on Indian footpath. Amazon and publishers should stop this practice of saving on inventory keeping cost by doing cheap quality print-on-demand.

Wonderful book that gives a good insight into the working of an organisation and how coordination and smooth handshake between the various modules / units of an organisation involved in any activity can increase efficiency. It is a good read for any manager in charge or teams. Lot to learn from this. The Southwest Airlines Way: Using the Power of Relationships to Achieve High PerformanceThe Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance

This book contains lots of information on the ledgendary Southwest airlines, ites development and business style. Lots of comparisons with other airlines and how Southwest differs and this book offers an insight into how Southwest has become so profitable and customer focused.

Excellent book, giving a well researched insight into the culture of the organisation.

Wonderful book and wonderful principles.

The content was good but three different CD players struggled to handle the discs, every time, you had to start from the beginning of the disc, rather than going to the track you left off listening at.