JuiceBox 32 Smart Electric Vehicle (EV) Charging Station with WiFi - 32 amp Level 2 EVSE, 25-Foot Cable, UL and Energy Star Certified, Indoor/Outdoor Use (NEMA 14-50 Plug, Gray)

It works, no issues.

Would not recommend this product. First, the charger works well to charge the car. It was easy to install.Why I rate this product a 1 star and do not to buy.1) After a few months, I switch my internet provider, there was a significant cost savings and also received a new router. After switching, Enel couldn't make a connection to my router. I lost the ability of the smart functions to the JuiceNet. The main reason to purchase a smart charger was for all the notifications on the app to remind you to connect your car to a charger and usage reports available if you want to track cost. Spent 3 months with customer support to try and fix the problem, I had to go back to the old internet provider to get the JuiceNet connected.2) Recently, Enel forced everyone to use a new app "Enel X Way" to manage their JuiceBox charger. For 3 weeks I tried to get Enel to help migrate from the old app to the new app. The app started to work after 3 weeks and many calls to customer support. The new app is terrible. I lost all my history for the charging sessions. The app is harder to use than the old app. The old app would record the amount of time charging, now you only get the time you plug in/ plug out. I have had the app log me out and then couldn't log back in. I found out that when it logged me out, then trying to login again failed, I noticed it switched from a North America location to a Europe location, causing the failure, just terrible. Also, in settings when you setup your preferences it doesn't work as advertised.

We tried to use the chargepoint home but the plug was too short and had the wire coming at the wrong direction (up) for the outlet we had. Compared to setting that one up this was easy. I also like that this one can be locked in place but easily dismounted if you are going away or are concerned about it getting hit. Shortly after installing this we needed a dumpster put in the driveway and it to me less than a minute to disconnect and safely store this.As far as charging power goes it is quick and easy. Charges up my kona ev as fast as I would expect.The only downside for me is the indicator leds are hard dlto discern in the sunlight. The white (everything is ok) has a tint of purple (not connected to the internet). Also just to be clear it works offline fine you just can't track it in the app.

Suprised that the production has been discontinued in the U.S. The online application is questionable in the future. I loved the application when purchase and was shocked when the company decided to stop production in the U.S. leaving the future of using online controls up in the air. BE AWARE!

I needed a level 2 charger for my new plug-in hybrid electric car. Normally I would have purchased a far less expensive product, but the State (NJ) offered a $250 rebate for this model due to its smart-charge features. The product has reasonable quality and the locking mechanism to deter theft of the charger is a nice feature, as is the 25' cord. The instructions are worthless and functionality of the application is a little clunky (which is why I removed one star). As I install time-of-day electric discount billing, the Smart feature will be worthwhile (e.g. tell the charger to start charging at 1 minute past midnight to take advantage of the lower rates).

I used a professional electrician to wire up the 220 outlet in the garage. From there it was a matter of plug n play. The app was fairly easy to set up, just a couple hiccups with the Wi-Fi stuff. Nothing major.So far so good on charging and no other issues. Great product and love the quickness of getting a charge to my car over the 110 outlet. Night and day difference.

I bought this product for its smart, wi-fi features, app, and ability to schedule at off peak times to save money. It worked well for about 40 days, and then suddenly stopped. The app froze and stopped working stating its smart charging features were "disabled" and the unit was offline. I called customer service and they informed me they were able to access my Juicebox unit remotely, and that they would remedy the problem within 24 hours. Of course this did not happen, at the next contact they informed me they were trying "migrate" information from apparently from older software to a more recent one? Even though my model was brand new? I started contacting them each day for a week and they told me they had "escalated' the issue to the a higher level team. I then inquired about a replacement or refund, but heard nothing more? At this point, I stopped inquiring to see if they would ever follow up? They did not, and never actually done so even though several weeks have passed. Once the unit smart charging features stopped working, it would still charge when you plugged it in but at a much lower rate, which took 5 times as long and because I could not schedule the charging time... I had to charge at more expensive times. This defeated the whole purpose of buying the product. Luckily, I contacted Amazon and after listening to my story they allowed me to return it for a refund. Now that is customer service I wish I would have received from Juicebox. I ended up buying a ChargePoint HomeFlex charger and it has been working really well.

We love our JUICEBOX in New Jersey, so we had the same installed in Florida. So smart and safe.