WILEY The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry Paperback – Big Book, 27 March 2012

The Nordstrom is one of 5 books that I turn to when I think of customer service. So when I have an opportunity to present a colleague with a book that inspired me in the world of Customer Service, I look to this book. Love it

I was putting together a speech on Nordstrom for my class assignment and this book gave me the bulk of my information and I learned a lot about the company. What a great story and I really admire how they run their business.

Easy read, some great advice for anyone to incorporate. Good Information ~

Interesting reading. Really enjoyed the book

If you're looking for stories about Nordstrom service and Business model, it's great. I found it a bit light on ideas that I could apply.