Greenleaf Book Group Amazement revolution: seven customer service startegies to create an amazing customer (& employee) experience

Hyken writes, "The Amazement Revolution is about indoctrinating yourself and your team in the phenomenon known as amazement" (6) which Hyken defines as "service that is consistently and predictably better than average" (1).Hyken's principles are not about creating "Wow" levels of service, rather he instructs his readers to follow seven strategies to create a consistently better than average customer experience. By "customers" he means both external (clients who pay for service) and internal (employees and partners) customers. The seven strategies are as follows:1. Provide Membership2. Have Serious FUN3. Cultivate Partnership4. Hire Right5. Create a Memorable After-Experience6. Build Community7. Walk the WalkThis book is a clear how-to with many hands-on examples, to-do lists, anecdotes, and more. In addition, Hyken provides two very useful appendices: (A) The ART of Amazement To-Do List and (B) Amazement Brainstorm Worksheets. Both of these appendices are practical and helpful. The to-do lists and brainstorm worksheets are straight from the seven strategies. These provide an opportunity for you to share the book (and the ideas) with your team.The Amazement Revolution is a helpful book for any business leader, division supervisor, community/non-profit director, etc. But this book doesn't do the hard work for you. Hyken admits that his strategies take time and discipline. It will not be easy, but it will be effective.

At 16 years old I started my first job as a bottle boy at a little convenient store, there from a great leader I grasped the value of making customers feel special, as well as building a team that encompasses those core value. This book brought back many memorable moments that my leader instilled in us--today some 30 years later I still retained some of those--but this book brought out new, invigorating concepts from top leaders and businesses. The AMAZEMENT Revolution took on some new concepts so simple that I looked beyond them as making a difference,yet simple sometimes is the most rewarding. We think way outside of the box for new ideas to create customer interaction, yet we forget thank you cards are easy, simple and cost effective--birthday cards, anniversary cards as well are excellent source. I highly recommend this book--it is packed full of suburb ideas, thought provoking companies sharing what they do. It is a winner in my book--the author did his research and it paid off. I enjoyed this book very much.

I loved this book. It is practical and gives great examples of how companies make their service stand out. The ideas and suggestions can be used in any type of business. Shep Hyken, you are my favorite Cheerleader! I get the monthly newsletter through email and I love it!!

Loved this book! I found many examples of companies that figured out how to raise the bar and create occasional moments of amazement. Very satisfied with this purchase, I'm a serial entrepreneur and have been guided by principles learned in this book to become very successful.

the author has an easy writing style. It is to the point and on target. I highly recommend i this book.