Breathe Better, Feel Better, and Live Better with Alen! The BreatheSmart Classic is ideal for large and extra large-sized living spaces including living rooms, bedrooms, dorms, nurseries, laundry rooms, guest rooms, bathrooms, offices, kitchens, basements, schools, and more! Developed by NASA airflow engineers, the BreatheSmart Classic cleans 1100 SqFt every 30 minutes. Alen’s True HEPA-Odorcell filter removes airborne allergens, dust, pollen, fur, pet dander, household odors PLUS heavy odors from pets, litter boxes, cooking, stinky diapers, and garbage. The True HEPA-Odorcell filter has a proprietary odor-reducing technology that captures and eliminates strong household odors at the molecular level. It comes with a high capacity True HEPA layer to capture 99.99% of airborne particles down to 0.1 microns. A Laser Smart Sensor detects airborne particles and self-adjusts to address the challenges of the ever-changing environment. The LED color display has 3 quality color indicators that update in real-time: Blue = Excellent (low levels of particles) Orange = Fair (moderate levels of particles) Red = Poor (high levels of particles). Any room, whether it's a large room like a living room or kitchen or even an apartment, the BreatheSmart Classic has an auto setting so you can have clean air all day and night. It comes with an ozone-safe ionizer that aides in cleaning the air, by producing negative ions which attract and clump ultra fine particles together so the HEPA layer filters can trap the dirty air. It has four fan speed options; the lowest produces a small frequency, like a whisper. On the turbo fan setting the BreatheSmart Classic emits a frequency called pink noise which is a lower tone then the white noise and sounds like a gentle rainfall. Mix and match the colors in your house, or use the BreatheSmart Classic to add that pop of color to accentuate your personal style. Includes: 1 BreatheSmart Classic Air Purifier, 1 True HEPA-Odorcell Filter, 1 Panel
C**L
Bought TWO units and they both broke in less than 7 days.
The media could not be loaded. Why I bought the Alen BreatheSmart:I recently found out I am quite allergic to dust. I live in Hong Kong where pollution can be dangerously high. I started researching air purifiers and ended up choosing the Alen BreatheSmart because 1) They have great reviews. 2) They offer a reasonably priced unit (in the premium range) that could cover a large space (1000 sqft). 3) They offer a Life-Time Guarantee and seem to have good customer support. I ended up buying two units (one for home and one for office) with the upgraded silver filters. I was very excited and eager to try them.What happened:When I first turned on the unit (in the office), we were taken back and surprised by the noise it made. It was extremely loud even at the lowest setting. We brushed it off and thought it was putting overtime in and doing its job since it was new. Maybe the noise will improve we thought. After a few days, it did not improve and we decided to turn it off during the day when we were working and turn it on during the night when we leave. I was suspicious about the noise (being a product designer myself), something didn't sound right. Sounded like there was a problem with the fan. One day I came into the office and the unit did not even turn on. It broke in less than 1 week of use.The EXACT same thing happened to the other unit I was using at home. The video uploaded is the noise it made at the lowest setting. Pretty ridiculous. I could only upload one video per review so I cannot upload the new replacement they sent, which is ALOT quieter and does not make the 'broken' noise. So at least now I know for sure that the two units were 100% faulty.UPDATE:So the replacement unit started all good but now it's making another type of noise and it's very annoying again. The unit has only been on for less than 1 hr! What is going on here Alen?Asking for the replacement units:It was very straight forward and easy to get the replacement units through Amazon, but they only cover 50 USD for the entire order. That means I have to now send back 3 units from Hong Kong and I will have to pay over 400 USD in delivery. I paid 475USD for two units deliver to Hong Kong. Ridiculous.TIP: If you have thrown away the packaging, wait until the new one arrive so you can use that packaging to send it back. Otherwise, you'll have to spend and repack everything yourself.Overall experience / theory / conclusion:What are the chances that now 3 units are all faulty?!!! I have never in my life experienced this type of faulty products 3 times in a row. I have two theories:1) The units were damaged during the delivery stage- I see there are dents and marks on the packaging itself, meaning the boxes were probably being thrown around. The build quality is very poor as well.2) I HIGHLY SUSPECT they reuse the parts and refurbish the faulty units and send them out as new, which leads to a bunch of obvious problems down the product's life cycle.After 3 faulty units in a row, I have lost all confidence in this brand. Maybe a freak coincidence? I do not believe so.After spending over $2000 USD on this purchase (with a bunch of upgraded filters), in my own humble experience with this product- I HIGHLY DO NOT recommend this. STAY AWAY AT ALL COST!
F**1
Unit didn t work at delivery and Technical support from manufactuter was very poor.
The media could not be loaded. At the first start, the purifier emitted a very noisy and disturbing sound even at low Fan RPM intensity then stopped to run after 5 minutes then restarted 10 minutes later and repeat it several times.I contacted Allen manufacturer by email for technical support and first feedback I got from them even prior to hear my detailed explanation was "There is no malfunction, the air purifier is only designed to work within the Continental US." ..My discussion by phone with Allen sale support was same level. I have not seen so poor support from my entire life for a unit which cost more than 900$ include transportation and fees to UAE. Currently the unit is in transit to return in Amazon US. Amazon didn't discuss long to accept to return the product. Pending the total refund include transportation..
M**.
$600 for a non-functioning box with lights that just keeps flashing
9/18/18 - Updated ReviewI am really impressed with the communication and customer service Alen Corp, especially, Stephen Bassett provided. Late in the evening on a Saturday night (around 10pm), Stephen noticed through my review that I was having issues with my unit and he literally came to my rescue. I received my brand new unit (as promised) this morning. I just turned on my new and upgraded unit and the air smells cleaner and crisper to me. If I see an improvement in my child's allergy issues, then I will most certainly buy another unit for my first floor. Buy with confidence!-----------------------------------------------------------------------------------------------------------------------My unit isn't working! It's the weekend, so no help for me. I hope customer service responds to me soon, otherwise, I will need to return this useless and expensive box with flashing lights.
A**R
Long Review - Worth the Investment
Feb. 15th 2019 PurchaseMay 15th 2019 ReviewOk so I’ve been waiting a while to review this product as I wanted to really test it out and see if it was not only worth the hype, but the money. Below are my lengthy comments.1. Living in Austin, TXAllergies are bad, like #26 worst city in the entire nation bad. Needless to say, we all suffer in this house. Between the dogs and just the location, we are on a first name basis with our ENT and have severe allergies that turn into sinus infections at least 6x a year. It’s that bad. Seriously. The ENT told me to move after my allergy test.2. The Unit ItselfThis thing is big, like very big. Roughly 3ft y’all and 2 feet wide and just a box body white (you can change the face cover) contraption. Is it pretty, no, does that matter if it works? To us, no, but just be aware that this is a little air purification unit you can just put in the corner and nobody will notice.3. Amount NeededMake sure you really buy the units based on your sq. footage. We ended up buying 4 units to place in the downstairs of our home alone so it does matter. I can’t speak on it we only had one if it would work, but the 4 are what we have strategically placed. Don’t forget to not butt them against the wall either. They need room to breathe and collect air.4. Simplicity of UseThese units are VERY easy to put together; all the lights are simple to understand and the instructions are straightforward. We have our 4 units running on high 24/7/365 and have not had one issue at all. The main light on the top indicates air quality; red =bad, yellow =OK, blue = good. It’s a great way to keep track of how the air quality is throughout the day.5. NoiseI wouldn’t say this is at all invasive when it comes to noise. Now, when we turn them off it seems very quiet in the house but when they are on and running there is not a noise you notice or that is bothersome. All in all they are incredibly quiet.6. UsesI want to preface that we bought our units for allergies, not air scent purification. We do have 5 dogs but I can’t say whether or not they helped with the “dog smell” - I would like to say our home doesn’t have a dog smell at all as they are all short coated dogs and we have a 3x a week housekeeper. I only say this as we bought these units to help with allergies and allergies only, not for smoking, bad smells etc so although our home always seems fresh and airy, I can’t speak to that here about the units.7. Do They Work?Yes, yes, yes, yes, yes. Wow - this is where I get excited. Since February until now, May when we all usually are at the ENT getting more meds and nose sprays we haven’t been once time this year. Now, does that mean we didn’t suffer from allergies? No, we still did, it has just been reduced measurably. We can breathe again, year round and living in Austin is truly much less miserable allergy wise. They aren’t cheap, and they may not be pretty to look at, but these units work, really well and we are so grateful for that because it sure beats the alternative of the doctor all the time. If you’re on the fence about them, pull the trigger. It’s worth it.
A**R
DO NOT BUY THIS ITEM!!
After a lot of research - I was excited for this item to arrive. I unpacked it, set it up and plugged it in. I was immediately disappointed. THE SMELL OF CHEMICALS WAS HORRIBLE AND WOULD NOT GO AWAY. It gave both my wife and I a terrible headache. Thinking it might be temporary I put the unit in a spare room in the basement and let it run. The smell did not go away. I determined the issue was likely with the filter. I had read about this problem so called Alen. I FOUND OUT ALEN DOES NOT SUPPORT UNITS SOLD IN CANADA. As always Amazon was helpful. Although they would not replace just the filter only the entire unit which they sent over right away. BUT THE REPLACEMENT HAD THE SAME CHEMICAL SMELL. I even ordered a separate filter - which was not as bad but still smelt like burnt plastic and chemicals. BOTTOM LINE IS ALEN IS USING SOME PRETTY NASTY SMELLING, HEADACHE INDUCING CHEMICALS IN THEIR FILTERS AND THEIR SUPPORT TO CANADIAN CUSTOMERS IS NON EXISTENT.
A**N
Unit made noise after eight months of use
We ordered the Alen BreathSmart large unit with Hepa Pure filter since April 2020. Recently, it has been making a humming noise that is very hard to deal with as it used to be extremely quite on first speed and now it makes this noise that is unbearable. We wrote to the company and learned that they don’t service in Canada. We purchased the item on Amazon.ca $1,301.98 as well as two other filter next size down and those two smaller ones are working fine but the large one seems to be defective.Nous avons acheté cette machine en avril 2020 et avons été très heureux au début de notre achat. Tout fonctionnait bien et la machine ne fait presque pas de bruit. Néanmoins, depuis une semaine, nous avons dû arrêter l’usage et mettre la machine de côté car elle commençait à ronronner très bizarrement. Nous l’avons fermé et redémarré et elle continuait son ronronnement alors qu’elle est très silencieuse normalement. Cette machine nous a coûté environ 1300,00$ CAD en avril 2020 et c’est anormal qu’elle soit devenue défectueuse après seulement 8 mois d’usage, dans un condo neuf où il y a peu de poussière. Nous avons contacté la compagnie/le fabricant et le service Chat en ligne nous a informé que la compagnie n’a pas de service après vente au Canada. Nous sommes très déçu de ne plus pouvoir utiliser notre machine et avons pourtant payé pour la meilleure qualité sur le marché selon le magazine Forbes.
J**Y
Kind of Strange, Box Was Beaten Up.
This is an expensive item and i was a little taken aback that the box was so badly battered. Then to make matters even stranger, the item came without a manual. Im hoping it keeps working without issue.
F**D
Great for smoke filled days.
We bought this 2 summers ago when the forest fires were smoking everyone out, it has been running in my home, cleaning the air ever since.
D**R
Air Purifier that works
Much better than the low value small air purifier
Trustpilot
3 weeks ago
1 week ago
