Mine is came missing one pad. i called kohler customer support and they won't even put you on hold, only direct you to the website. what do i do?

Return it to Amazon, get a refund and order another.

Is this a flexible plastic or more rigid like a wood seat?

The toilet seat is a comfortable plastic. It is not as hard as a wooden one nor flimsy. We had one put in our smaller bathroom at the same time we put a wooden one in our bigger bathroom. I liked the plastic more then the wooden one, so replaced the wooden seat. Also, the seat and lid go shut with just a nudge and don't slam like the wooden ones.

how many pads on the seat that will rest on the toilet rim?

Two full size and two that are a third to a quarter the size of a regular pad. The larger two are to the rear of the seat.

The description says it’s quick release but others are saying it’s not. If it’s not they need to take that out in the description

It is quick release, lift covers and pull it back. It snaps off the hinges when you pull.. Then just push back on.. It's number 10 in the instructions.

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Kohler 20110-96 Brevia Toilet Seat, Biscuit

Kohler 20110-96 Brevia Toilet Seat, Biscuit

Product ID: 387636519

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Details

Colour
Biscuit
Brand
Kohler
Material
Plastic
Style
Elongated
Shape
Oval

🔇Quiet-Close lid for silent use

🦾Grip-Tight bumpers prevent shifting

🛠️Quick-Attach hardware for easy install

Description

🚽 Upgrade your throne with silent style and rock-solid stability!

SILENT LUXURY - Experience the peace of a slow-close lid that eliminates slamming noise—perfect for late-night bathroom visits without disruption.
UNIVERSAL FIT - Designed to fit both one- and two-piece elongated toilets, this seat blends seamlessly with your bathroom’s aesthetic.
SLEEK DURABLE - Crafted from high-quality plastic with a smooth Biscuit finish, it’s built to last while complementing modern bathroom decor.
EFFORTLESS SETUP - Quick-Attach hardware means you can upgrade your bathroom seat in minutes—no tools, no hassle, just instant style and comfort.
STAY PUT STABILITY - Grip-Tight rubber bumpers lock your seat firmly in place, ensuring a secure, wobble-free experience every time.

The Kohler 20110-96 Brevia Toilet Seat in Biscuit offers a quiet-close lid that prevents slamming, Grip-Tight rubber bumpers for stability, and quick-attach hardware for fast installation. Designed to fit elongated one- and two-piece toilets, this durable plastic seat combines functionality with a sleek, neutral finish to elevate your bathroom experience.

Specifications

Manufacturer	Kohler
Part number	20110-96
Item Weight	1.91 Kilograms
Product Dimensions	45.72 x 36.04 x 2.51 cm; 1.91 kg
Item model number	20110-96
Size	18 x 14 inches
Color	Biscuit
Style	Elongated
Finish	Biscuit/Linen
Material	Plastic
Pattern	Quiet-Close
Shape	Oval
Item Package Quantity	1
Included components	Toilet Seat
Batteries Included?	No
Batteries Required?	No

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