Why is the water not as hot coming out of the rainfall head?

It should be the same temperature coming out of either head. If you started the water on one setting and then switch it to the other, the water sitting in there won't be hot and will take a second to flow theough. Did you check it with a thermometer? Different parts of the body experience heat differently, so it's probably just your perception.

Why can't this item be shipped to my address? Why would Amazon even have this item if it cannot be sent?

I have never had this problem. If you have only a post office address, I would suggest giving the physical address of the post office. Tricky, but it works

The know that you use to switch from handheld to rain head fell off and fell down the hole of the drain. How do I get another one ?

You have to contact hibbent customer service. I cannot recall the e-mail address, but you can find it on the internet or on the sheet that came with installation instructions.

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Description

🚿 Elevate your daily rinse with luxe control and sleek matte black style!

DURABLE ALL METAL BUILD - Certified SUS 304 stainless steel and solid brass components ensure rust resistance and long-lasting performance.
HOTEL STYLE RAINFALL EXPERIENCE - 110 splash jets deliver a soothing, ultra-thin rain spray with full angle adjustability for your perfect shower vibe.
TOOL FREE LEAK PROOF INSTALLATION - Integrated 3-way diverter valve lets you switch effortlessly between shower heads or use both simultaneously—no plumber needed.
CUSTOMIZABLE HIGH PRESSURE HANDHELD - 10 spray modes including wide fan for versatile cleaning and personalized water flow control.
INNOVATIVE ADJUSTABLE EXTENSION ARM - 12-inch curved arm with watertight seal and smooth height/angle adjustment prevents leaks and awkward spray angles.

The Hibbent All Metal High Pressure Rainfall Shower Head Combo features a 10-inch SUS 304 stainless steel rainfall head with 110 jets, a matte black handheld shower with 10 spray settings, and a 12-inch adjustable curved extension arm. Its durable brass and stainless steel construction resists rust and leaks, while the 71-inch stainless steel hose offers flexibility. The integrated 3-way diverter valve and tool-free installation make it a premium upgrade for a customizable, hotel-quality shower experience.

Specifications

Manufacturer	Hibbent
Part number	SHHS10in-Square-A13572-12curved-2.5-MB
Item Weight	2.36 Kilograms
Product Dimensions	7.62 x 5.08 x 12.7 cm; 2.36 kg
Item model number	SHHS10in-Square-A13572-12curved-2.5-MB
Size	10 Inch-Square
Color	Matte Black
Style	Square 10''
Finish	Matte Black Finished
Material	Metal Brass Stainless Steel
Shape	Square
Installation Method	Wall Mounted
Item Package Quantity	1
Hose Length	71 Inches
Number of Handles	1
Handle Material	Brass
Plug Profile	Wall Mount
Special Features	Adjustable Height, Self-Cleaning
Included components	Shower Arm, Shower Head, Valve
Batteries Included?	No
Batteries Required?	No

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