5.1.2 Premium Dolby Atmos Soundbar with Wireless Subwoofer, Bluetooth 5.1, HDMI & Optical - Works with 4K & HD TVs

*edit fixed.Raineverry responded to me and has agreed to send me a new sound bar to replace the defective one. I have changed my review from 1 star to 5 pending receipt of the new unit. I will update once the new unit arrives. Hopefully it fixes my issues. Customer service has been helpful so far.Original reviewI will change my review if raineverry responds and fixes the issues with the speakers. I've sent them 2 emails in the last few weeks with no response. Maybe this will get their attention. The surround sound is great when it works. When using the EARC connection the sound cuts out for 20-30 seconds at a time and the display on the sound bar goes blank then shows "MAT" and then "surround" then back to "EARC" right before it cuts back on. The "MAT" display message isn't anywhere in the user manual so I have no idea what it means. Sometimes it won't happen at all, and sometimes it will happen several times within a short period of time. All of the connections are good, and I even bought a high quality EARC cable to try and solve the problem. It works fine when I use the optical or aux connection, but Dolby Atmos only works with the EARC connection and that is the whole reason that I got this surround sound setup. Like I said, the sound is great when it works and I will gladly give it 5 stars if raineverry will fix this problem.

Seller sent a used product when it was supposed to be new!In theory this is what I was looking for. Wireless speakers and Sub-woofer. (My wife hates wires showing) The original package was boxed in an Amazon box. After opening the Amazon Box, the first thing I noticed was the original box was all taped up, and it was obvious it had been torn open by someone and returned. I thought "Oh Great it was returned what am I going to find or not find in the box” None of the components looked damaged. But it was obvious it had been installed previously by someone. Most of the cords were NOT nicely wrapped up in a bundle. They were stuffed in a clear bag. and the optical cable was missing. And there was no paperwork whatsoever. I mean nothing! No Warranty, No Install instruction, No Made in America Card. No go to this link for installation instructions. Nothing! And no Battery's for the remote. (Not sure if they were supposed to be included)I should have just put it back in the box (what was left of it) and sent it back!But NO! I was optimistic! I went ahead and hooked it up to my Smart TV with My Optical cable and the HDMI/ARC. cable, hoping it would all work just fine. It was easy to install even though I had no instructions. Thank goodness I'm a tech and know what went where.It worked Okey for the most part. But I couldn't get the Bass up past 6 and the Treble and whole system seemed too tinny, no matter what setting I choose. And each time I switched settings (Movie, Music, News) I had to turn the Bass back up again. It wouldn't stay at the top setting. Annoying! I should be able to set it and forget it. Occasionally you hear the Sub-Woofer thump but not enough when you’re watching an action movie. The second night we tried it again watching a singing show. same with no Bass. and then it would go silent for no reason for 10 seconds and sound would then come back. It did that several times. What the heck?Either this system is defective, or it isn't as good as the reviews say it is. For the price it should WOW me, and it Does Not.Now the hassle of Boxing it all back up and sending it back. Not too happyInteresting point to add: The seller for some reason, emailed me installation instructions 2 days after I received the sound system, and before I posted this review. I think they knew they sent me a used product.

When the system was shipped to me it was delivered by UPS in a plain box with virtually no additional packing bubbles, foam or peanuts, to keep the soundbar from being damaged. However, that being said I saw no damage to the packaging. Setting it up was fairly straightforward. I set up the system and was suitably impressed with the quality of the surround sound that was produced however after no more than a half hour the sound bar cut out and after several seconds it would power back up, only to repeat the cycle again after a few minutes . I contacted the manufacturer and they attempted to come up with a solution and were unable to. I contacted Amazon and advised them of what was happening and they advised trying a new HDMI ARCe an new television both of which I did. It didn’t help. So I packed it up and returned it to Amazon. I can’t say for certain if the issue was caused by a quality control issue at the manufacturer or if it was caused by the poor packaging. I did check previous ratings for this issue and the few negative ratings appeared to be from similar complaints. If they figure it out,I would buy it again. I was contacted by the seller who offered to send me a new system to evaluate and I agreed. I received the new system within three days. I set it up easily in a couple of minutes and it sounds great! I’m very impressed with the system and the customer service.

Super easy setup and rechargeable rear speakers making them 100% wireless (besides charging) was a nice bonus, but sound quality was lacking. Had to adjust sound constantly to what sound was coming out of what movie you are watching, basically the treble had zero automatic leveling. One point it will sound good, next point it will be killing your ears with treble. Then when you turn it off (at least the unit I received) all adjustments you made reset themselves. Probably a fluke, but there ended up being some issues with one of the rear speakers (would intermittently cut in and out), so I returned. I stupidly tossed the original shipping box when received, but even with the pain of repacking for the return was well, well worth the time it took to do so. I replaced this surround sound with a samsung hw-q600c and the swa9200s rear speakers. The total for this new combo was approx. $453.00 compared to the $253.00 for the raineverry unit. I get that $200 more is a big jump for people looking in this price range (including me) but that extra $200 was worth every penny.