When I Say No, I Feel Guilty

I think many unknowingly would benefit from this work. If you find yourself frustrated when it comes to dealing with and relating to other people, this book offers a lot of insight and tools on how to navigate the social realm in a productive and satisfactory way.

I appreciate this book. The info seems simple yet is the most straight forward expression of important ideas involving everyday interactions in life. I hope it reaches all who can use it to build more confidence in themselves. Thank you to the author for exploring and mapping the territory these matters encompass.

Valuable for those who encounter the common practice of manipulation in daily life. Saying no, asserting yourself and your being… these things are not only crucial for prosperity but in rare cases our own survival. It is so important to learn things like this and Smith goes into this super well. I also appreciate how this intersects and in many way (implicitly) disagrees with the popular book “Nonviolent Communication” which covers pretty much the same topic. They compliment each other incredibly well. In terms of criticisms, I found a lot of the way Smith writes to be a tad over-philosophical and psycho-therapy babble for my taste. However, the practical action steps, techniques and examples breathe life into the read as they arise.

Great read!

I keep giving this book away. Many people I know have a hard time asserting themselves to negotiate their way successfully in this world. The suggestions and techniques that Smith presents in "When I Say No..." are simple and effective. I have had hundreds of negotiations over my career. Before going into a meeting I will often prepare myself to use the skills suggested by Smith. Many times I find I do not have to use the exact words he has in the book... it is more of an approach to the transaction that I establish. I find that preparing my presentation in the proper form that eventually gets to the goal of a "workable compromise" is of the most value. When I lend or give a book to somebody I suggest they start reading about page 72, just before the heading "BROKEN RECORD." After reading about 10 or 12 pages from there it is a good place to stop and read the book from the beginning. That way you will have an early introduction to the "fun" skills and dialogs. Then the first 70 pages are easier to read because you will have an idea what they are leading up to. Buy it, you will like it. Buy it, you will like it. Buy it, you will like it. Buy it, you will like it. Buy it, you will like it. Buy it, you will like it. Buy it, you will like it. [Broken Record works, doesn't it?] I really mean it... Buy it, you will like it. edited on 1/21/2016 to raise rating to 5 stars. I now am looking for more paperback copies of this book to give away. If I am going to buy this many, you can bet it deserves 5.

As the first book that I read pertaining to "assertive training", it will hold a special place in my heart. In the instance I give it an extra star. In reality it should really be a "two star book". Overview: This book is overly-agressive, and does not give the reader a sense of "fair play" for the other human being you are speaking to. I took this book with such a zealous lust that it ended causing me more anxiety as a result of some of the misguided information. The information is useful, however it only gives a small window of scenarios to use them. The first being asking another person to do something for you which in the book is commonly a "refund" which requires the books approach. And the second is saying no to a request that you don't want. In both these scenarios, there was no room for a compromise, as the author sets out to either "get that refund that you deserve" or "say no without giving any sort of excuse", which could be seen as manipulation. I see some serious flaws within these strategies. Firstly, they are too agressive. Secondly, they don;t allow for compromise for the final result. Thirdly, you are discouraged from giving any reasons for your decision. Fourthly, these techniques require massive amounts of balls. For the first situation, the techniques are too agressive in terms of the wording used. It would be helpful to also know what intonation, pacing and voice pitch should be used. Simply repeating the same message word for word very bluntly is too agressive, most normal humans don't react kindly to this treatment. Saying no can work in some situations, yes you can use it on the salesman on the sidewalk trying to sell you something. Or you can say nothing and keep walking. However, far more tact and diplomacy is required for any other situation where you are likely to see that same person again, and you want to build some form of relationship with that person. Also, in regard to the multiple refund situations, a person must be open to the possibility that another person simply won't give you what you want unless you are willing to go through so much effort, work and pain to get that, when you can look to settle for an honourable compromise. I have had plenty of situations where I followed the advice of the book and kept going for the outcome I wanted eg: "a refund", without the intention of settling for a compromise. Sometimes not being open for a compromise can be detrimental for negotiations. Just hammering away at your opponent with broken record will sometimes solidify their stance and make them more resistant to your bullying. Thirdly, giving either valid or invalid reasos for saying no to requests takes alot of the sting out the interaction for both parties involved. It is a common thing for humans to do, and at least for me, I dont find giving them, or recieving them. Its just what humans do. Yes, in some situations you may not want to blab heaps of explanations for why you were late, you may just say you were late and leave it at that. However, sometimes its nice to let someone know reasons, especially people you care for like girlfriends, family and friends. Fourthly, I found that some of the scenarios would require a high level of social freedom, courage and internal locus of control, things that alot of people on the non-assertive scale lack. This isn't that kind of book that I needed when I first became aware of assertive training. These are high level techniques for people that are already probably asserive anyway, and then giving them a framework for interaction, that is too one-dimensional, uncompromising and unrealistic. Some of these technques can be used, although the context needs to be looked at.

Los van de inhoud van het boek (gedateerd, maar dat is te verwachten omdat het een oud boek is) vind ik dat in deze druk de letters wel erg gepropt zijn op de pagina. Dat leest niet lekker.

Helped me identify manipulative tactics that I have been applying unconsciously and identify the ones used against me. Must read in order to correct your manipulative ploys and assert yourself

This is my second copy as the one I had originally (bought many years ago at a retail store) was gifted to a friend. This is excellent for people who suffer low self esteem. The author has used American terminology a lot which can be difficult for Indians to understand or in worse cases misunderstand. Apart from this, the author is a mental health professional, so the vocabulary used is mostly psychiatry related so you need to keep Google handy thorough out.

Ce livre ne vous demande pas d'explorer les raisons profondes qui font que vous culpabilisez lorsque vous dites non. Il ne vous demande pas d'analyser vos souvenirs enfantins. Il donne des méthodes pratiques, avec beaucoup d'exemples à imiter pour mettre en oeuvre. Les techniques sont entre autres : le disque rayé, la question négative, donner des informations, le brouillard, et d'autres. Il écrit clairement des principes qu'il faut toujours avoir en tête comme : nous avons le droit de changer d'avis, nous avons le droit de ne pas être logiques, et nous avons le droit d'assumer les conséquences de nos choix et actes. La meilleure preuve de sa qualité est que la première édition date de 1976. En 2013, presque 40 ans après, il reste un best seller aux USA. Dommage qu'il n'existe pas en français.

I wish I'd read this book thirty years ago. It explains how we are conditioned to be manipulated, and learn to manipulate others rather than be assertive. It different techniques enabling people to behave assertively in different situations. An extremely useful guide.