- Lockly Visage Zeno Series Smart Lock, Facial Recognition & Fingerprint Keyless Entry Door Lock, Built-in Wi-Fi Deadbolt with Apple Home Key, PIN Genie Keypad, App Remote Control (Matte Black)

Update: After two weeks of technical support with Lockly, we were able to resolve the issue. Base level of support was still pretty confused about KB articles but once I got to the engineering team, things started moving in the right direction. I still don't know what the issue was completely. They said they changed things on the backend but it didn't work (or at least immediately). From my perspective, once I got the latest Lockly update, the locks started working really smoothly. All features are now accessible. I'm changing my original rating from 3 to a 5 star review because with access to all of the features, things are incredibly smooth and the engineering team at Lockly were persistent and fast, all things considered. ------------------------------------- So there were good and bad things about the lock. Note that I got 3 for my house and not the largest house. I've always had strong WiFi signal to the edge of my property. Pros: - Feature rich. The unlocking options from fingerprint scanning to facial recognition to the Apple Home Key were awesome. It's cool being able to walk up to my door and the facial recognition will immediately unlock the door by the time you reach for the handle. - PIN Genie Keypad. Some people don't like it but I personally do. I like that it basically scrambles the number so you're never pressing the same buttons. Although not the most intuitive, it's a valuable security feature. - Physical Key. A physical key was important to me. Some locks uses a proprietary key or it's unclear that you could rekey it. Lockly uses a Schlage style lock so you can rekey it to any Schlage lock. We got all of our locks keyed alike at a local locksmith pretty quickly. - Installation was a breeze. I got all 3 physically installed in about 30 minutes. It was straightforward and only requires a flathead and a phillips screwdriver. Cons: - WiFi connectivity is unstable. This is the crux of my issues with the Visage Zeno. Setting up all 3 were fine but out of the 3 I've installed, 1 only holds a connection and that's only semi reliable. The other 2 can't hold a connection with WiFi at all. I've tried changing my network around to be only 2.4Ghz, and tried different access points (Netgear Orbi, Netgear Nighthawk, Linksys, and Ubiquiti) with different configurations and it never worked. Since certain features like the air transfer feature (the feature where you can copy credentials for a family member) rely on the WiFi connection, it makes this value proposition useless. This is important because Air Transfer is the only way you can duplicate access codes or else the system won't let you do duplicate access codes even if it's for the same person since the app sees every individual profile as a unique user. - Lockly help guides are lacking. It seems like the Visage Zeno is too new and none of the help guides were geared towards this model. It felt like I was trying to translate the KB articles rather than being led towards the right direction. - Support was lackluster. I appreciate them trying to help but I had to call back several times before getting to someone. If you're put on hold for too long, they'll point you towards a voicemail but not call back. Once I started talking to someone, they were clearly running through their KB articles. For instance, they were telling me to hit the reset pin at the bottom with a paper clip but the reset button on the Visage Zeno was moved from the bottom to next to the battery. So far, support hasn't been able to solve my problem. Verdict: We decided to keep the lock because the facial recognition and other access features since we won't have too many guests. It's just that we lost anything that comes with WiFi so guest codes, adding family members (easily - we had to setup my significant other manually on each lock), remote unlock/lock, changing auto-lock settings, Air Transfer, etc. If you don't care about some of the WiFi features and you're okay manually setting people up at each lock, then it's worth it because of the amount of access features. Without the WiFi, I don't think it's worth the $350, especially if you have a lot of guests.

I recently purchased the Lockly Visage Zeno smart lock and installed it on my front door. The product arrived next day in good condition. All the parts and pieces are contained within made-to-fit foam packaging so I can't imagine these items ever becoming damaged during shipping. The directions for installation are easy to follow, and all the parts and pieces are labeled with numbers/letters which correspond to the installation instructions, so installing the lock was a breeze and took me about 20 minutes. The lock comes with two lithium batteries so you can alway have one charged up and ready to go. Once I downloaded the app, it was very straightforward to create my user profile, add my fingerprint to the device, and set up the facial recognition feature. The device connected to my home wifi on the first try. Additional users can be added to the access system so I'll probably create a user profile for a good friend and my sister too, so that they can access my apartment if ever needed. I've been using the lock for about three days and I am very happy with the function and performance so far. It's really cool to just walk up to my front door and the facial recognition feature opens the lock instantly. It's my first time using a keyless entry system and I'm very pleased to no longer have to worry about forgetting my keys when I leave the house. My dad has an apartment building and he's always complained about having to service and maintain access issues for the tenants, I'm going to recommend this product to him and I think it will streamline the access issues he's dealt with for so many years. I also intend to install this product in an Airbnb that I manage because I can see that it will simplify the process of providing temporary access to the guests who rent the house. I researched many options before choosing Lockly, I'm extremely happy with the quality and reliability of this product, and I think it is worth the price paid.

The lock is extremely easy to install. Immediately after installation, all the features except fascial recognition worked perfectly. I couldn't get the lock to recognise me. I was offered support by Lockly and after a firmware update I was able to add my face. It now works brilliantly. Having two long lasting interchangeable batteries is very handy.

I don’t normally write comments or reviews but this lock deserves the time and effort, I can’t speak highly enough of it. Now I’ve fully tested and happy with it’s functionality, I’m ordering 2 additional the same for other doors on the house. I purchased the Lockly Visage after doing a lot of research trying to find a smart lock that would do everything I needed, in particular I wanted it to work with Apple Home (without a separate hub for the lock itself) and most importantly Apple Home Key. Whilst I wasn’t looking for facial recognition I now find I’m using this more than unlocking the door with my Apple watch or PIN. I used a local locksmith to re-key the override key to my other house keys and install the lock, the process was simple and went with no issues at all, I’m not the best handyman but after watching the locksmith install and a number of utube videos I believe I could have just done this myself. The setup process was simple, I just followed the instructions and had it all up and running and connected to Apple Home in about 5 minutes. The lock is installed on my shed/garage, with access to Apple Home I can run a simple automation to turn on lights etc whenever the door is opened and lock the door at 6pm each night or when I leave home, no more wondering ‘did I lock the shed’ when I go to bed each night! My positives to using this lock: - Simple install and set-up. - Connect to Apple Home and can use Home Key from my phone or watch. - The override key was a must and was easily re-keyable to my other keys. - The PIN or fingerprint reader for access on the odd occasion when I don’t have the phone or watch, but I’ve found the facial recognition is easier. - The door sensor to know when the door is open or closed, whilst its still early days I find myself checking in the app to see if its closed and locked, it hasn’t missed yet and I’m sure my trust will build as time goes on. There is one negative with the door sensor, see suggestions below. - The rechargeable battery, this was a big plus, no buying standard batteries. It comes with 2 so I have a second battery charged ready to go when one gets low. In saying that the lock has been installed for 2 weeks and I have certainly given it a workout, and the indicator still says 97%. - The Lockly support is great, I contacted them multiple times prior to the purchased and always received a reply on the next business day, thanks Sol for answering my many questions. - I quizzed my locksmith on how solid and secure the lock was during the install, he said it was a great lock and well built (the locksmith I used doesn’t sell Lockly so there was no benefit to him singing its praises). My suggested improvements: - The door sensor looks like an afterthought, there is a small cable and you need to attach the sensor to the door and the magnet to the frame. Whilst this is quite small, easy to attach and works perfectly, it doesn’t look great if you are a bit pedantic like myself. When I contacted Lockly, there is an improvement on the way, they didn’t mention when but it will be built into the lock. - For the Lockly app, it’s simple and works great but there isn’t an option to have the door lock at a specific time of day, only to lock after a period of time (5, 10, 60, etc minutes), you can customise the number of minutes until it locks but I would have preferred to also have a time of day option, for example lock at 6pm at night if it’s still unlocked. In saying that I was able to achieve this using a very simple automation in Apple Home. My final comment – It does everything all in one, connects to everything, electronically and physically secure, great lock and thoroughly recommend it.

Great technology, facial recognition works perfectly!

The lock works mostly pretty well. I really love the fingerprints sensor setting up. Requires a great deal of patience, but it’s a very good luck very well constructed and I was having issues, but the manager of the company in Australia has been extremely helpful.