Replacement Cable for Ultimate Ears UE TF10 SF3 SF5 5EB 5pro TripleFi 15vm Headphone,Remote Volume Control & Mic Compatible with iPhone

I bought these to replace the cable on my Ultimate Ears triplefi 10 in ear monitors for regular use playing music in a medium to large band setting and for practice. I didn't try the buttons on the in line controls because my equipment doesn't support that. The cable has a soft rubber feel to it and seems less likely to stay twisted like the original cable did, I like that a lot. Though the cable works fine for both ears there is no indicator on the cable ends for polarity to connect to the headphones, the original cable and headphones have a notch and these don't. In my opinion that's a pretty big deal because it effects the performance of the headphones. I feel I lost some of the high end sound from the headphones from the cable. The mids and lows sound fine but there are no crisp highs like the headphones had with the original cable.

I had these for a few months and within those few months they worked well. There is a sort modded hard rubber (lack of a better technical word) that allows the cable to form around your ear to hold the ear bud in place. Well, the area around the plug and the cable is now broken and the connection is now intermittent.

As expected, correct size for a UE Triple fi 10

A prong on the right ear cable came out, and music can't plat from it. I otherwise like the cable. How to contact seller to replace it?

Bought this via Amazon USA and shipped to Italy - not cheap. Return shipping would cost 2.5x the cost of the product. Not happy.