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Q: My monitor shows No Signal then goes into power saving mode. How do I fix this?

There is a shortcut key that allows you to enter the input selection menu, even when the monitor is in Power Saving mode. The key is different for each model, so please consult the manual to find the input selection shortcut key for your monitor.

Q: How do I turn off/on my monitor?

There is usually a jog button behind the monitor or a power button along the bottom-bezel of the monitor. While it is off, pressing the button once will turn on the monitor. To turn it off, press and hold the button for about 3-5 seconds.

Q: Where can I find firmware updates for my monitor?

Check our website for monitor firmware updates. If not found, contact customer support. Do not use another model's firmware to avoid issues we cannot assist with.

Q: How do I set my resolution or refresh rate?

Every device you connect the monitor to should have some sort of Display Settings where you can change the refresh rate or resolution to what the monitor supports. Please contact customer support if you need further assistance.

Q: My monitor is showing a black screen, but the power LED is blue. What’s wrong?

Swap display cables and try different ports on your computer. Test the monitor on various devices. If the issue persists, contact our customer support for assistance.

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Have a Question? See What Others Asked

My monitor shows No Signal then goes into power saving mode. How do I fix this?

How do I turn off/on my monitor?

Where can I find firmware updates for my monitor?

How do I set my resolution or refresh rate?

My monitor is showing a black screen, but the power LED is blue. What’s wrong?

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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