Avalon A12-CTPOU bottleless Water Dispenser, Countertop, Stainless Steel

It’s only been a month since I installed it at my commercial office space, but it has been well received. It works well and the people in the office like it. The setting I have it in is going to be a great stress test on the quality. If there isn’t an update assume it’s still working. I would suggest it especially if you need something easy to install. Everything was in the packaging and you can install it yourself rather easily. 5 stars for sure.

Don’t buy this. The item is a great idea but poorly made. That’s not the worst part. The worst part is Avalon customer support. My water cooler broke after 6 months of moderate use. Stopped making the water cold. Customer support it was because I was using the wrong filters, which I wasn’t but they had “high efficiency” filters they assured would fix the problem. Nope. The COLD water coming out warm at best. They told me they would “warranty replace” but first o had to send them a photo of the unit with its cord cut. I did so, leaving me with no filtered water at all, at least when the machine was broken I had filtered water albeit warm. They said “we’ll ship it out 1-2 days after you send the cut cord photo” well, I cut that cord 3 weeks ago. They never sent it. They made a label, but never shipped out the item. The product is bad; the company is AWFUL. Don’t waste your money.

Save your money BY protecting this item. BUY THE PROTECTION PLAN!!! I purchased model # a12-ctpou.I bought this thinking it was the best to buy a “better brand” AND I got the newer model. Keep in mind i’ve only had it for two years it just hit two years last month . I called Avalon and they made me do a process where you clean the tank with citric acid crystals because the hot water stopped coming out hot and the cold water was literally freezing the tank so a big ice cube was in the tank. Therefore it would stop dispensing water until I unplugged it and the ice cube melted which took a couple days Because of the insulation it has. Once I did that I called back and of course they created a case number they asked when I had purchased the item and they saw that the warranty was only for a year worth of coverage. Keep in mind that They did say this was super rare for it to happen because I don’t know if you guys but I’ve never heard of anyone’s water dispenser freezing the water. Overall we came to the conclusion that it was the thermostat but then again it was a $300 item so therefore it was something defective but it wasn’t a common issue Therefore they need to fix that as a company. Anyway I had to call Amazon because that’s who I originally purchased fromand thankfully they reminded me that I had a protection plan but save your money and don’t buy this model or do your research some more or buy the protection plan to cover your a**. It a f***** water dispenser it shouldn’t last 2 years.

Nice piece of gear. A couple of days after I had it hooked up by a licensed plumber, I experienced a leak. Maybe a gallon of water on the floor, but no clues where it came from because the leak stopped. A week or so later, the same thing happened and again, nothing apparent. I called the manufacturer and they were very helpful (got a live person almost immediately). We tried a couple of things but nothing seemed to address the issue, however, I've had no problems in the last couple of months and it works perfectly. Replacement filters a quite expensive.

I recently got this water dispenser and it's been a game changer for me. Having clean drinking water available in my bedroom has been amazing. No more lugging heavy water bottles up the stairs! The dispenser was easy to install and works great. I love that I can have access to clean water all day long without the hassle of constantly replacing bottles. I would definitely recommend this to anyone looking to simplify their water routine.

As for the Avalon A12 I couldn't be happier. It dispenses great tasting filtered cold water and very hot water for making hot chocolate or tea. After a few days of install I noticed a small amount of water coming from the filter on the back of the unit. I called customer service and Rachael B was the rep I spoke with. She diagnosed the issue as being the filter cap assembly and shipped one out that same day. Put it on and it solved the issue. Very happy with the product and customer service

Below 1 star. Came in with a damaged face plate. I connected to the water line with no issues but the inserted tubing would not deliver water to either hot or cold chambers, as if there was a blockage on the inside. Yet if not connected, the water was properly flowing past the line valve. Very dissolved that I need to drag this box of garbage to an Amazon return facility.

I received the product in good packaging and excellent condition. The instruction manual is a bit sparse on installation details but I was able to figure out the connections. I am familiar with plumbing stuff so that helped. The thin pipe supplied with the product is long enough to deal with different kinds of placements. I had to drill a couple of holes for the pipe. Installation took about an hour and a half for me because the cramped space under my sink made working difficult. The unit works as advertised and the water tasted clean. Slightly better compared to how it tastes directly off the tap. The dispenser takes bit to fill a large glass but that is perfectly fine with me. I am happy with the purchase.