LuguLake 7" Video Greeting Card,Video Brochure for Father's Day Mother's Day, Christmas, Anniversary, Marketing Include 4G Memory and Rechargeable Battery LCD Screen Digital Brochures

Customer service was excellent! I had a similar problem as some other users said it would say “no file.” But I needed this right away so didn’t have time to really troubleshoot or purchase another one. I emailed the customer service and they were able to change my file within a day for me on a secure site and it worked!!! (FYI: I had it 1080, needs to be 720… and screen ratio needs to be 16:9) The sound and picture quality are great and I would definitely purchase from them again.

Very nice product and works great. Price and shipping were awesome also.Customer support is awesome and very responsive

Really wanted to like this product. Purchased 14 units. The same issues occurred with majority of the units.PROs:o Nice product, cool gift ideao Includes cable & photo paperCONs:o When player is sitting flat on table, the video randomly plays; apparently the sensor, which detects the cover being open/closed, is overly sensitive. (occurred with many of the 14 players that I purchased)o When opening the greeting card, the video auto-plays way too loud, so the recipient of the card must use the card's volume up/down controls to immediately turn down the volume. Note that I have produced at least 200 business videos and am very familiar with audio volume levels, so I feel confident in saying that the issue is *not* due to the volume of our videos. The issue is definitely the player's default volume setting. Perhaps the vendor can give customers a hack to change the player's default volume.o The included cables give problems, with my iMac (desktop) and Macbook (notebook)... When transferring video files from computer to the player, in the middle of file transfer it continually indicates that the device was disconnected/ejected. I had to edge a pad of post-its under cable connector so that it's more snug in the pc's usb port. This helps *sometimes*. Finally I drove to Target to purchase new cables ($10 ea) which fixed the problem. Highly recommend you purchase your own cable.o Item is Priced high. May not be affordable for holiday greeting cards... If you plan to send these digital greeting cards to several relatives, it's gonna be expensive! For example you and your kids create a persoanlized holiday video message for various relatives. Then you ship these video greeting cards to 5 or 6 relatives. cha-ching! $45 per player plus another $10 for Walmart cable, this will set you back $300 fungolas..***If the factory ships better cables, plus fixes the volume issue plus the random playing when cover is closed issue, then I would consider purchasing these in the future. It's a good product and a good idea, and execution is almost there!***Also worth noting. When mailing these to relatives:This unit contains a battery. When you visit your local post office, at the screen on the clerk's counter or on the self-serve machine, you'll have to answer a YES/NO question about whether your package contains a battery. (hint: it's against federal law to lie, so if you lie on this question and your package is ever inspected, which the usps has authority to do and in fact often does, then you could be fined and/or imprisoned. So answer honestly! When shipping within the US you have to do special box labeling procedures plus you may be restricted to ship only via certain types of services, which may possibly cost more. Refer to USPS rules section 10.20.5 and 10.20.6 or just visit your post office and talk to the clerk. Most are knowledgable but if you have doubts then ask to speak with the head postal inspector on duty, who will happily come out and examine the item and clearly explain the shipping procedure. Also, it seems section 10.20 prohibits ship devices with batteries to places outside the U.S., so be sure to ask the clerk or postal inspector to explain.

Was the perfect gift for a senior over 100yrs old.I had put a wonderful video on it & she still knows how to plug it in & charge it & she is now almost 104!!!

Easy to use, the chord it came with didn’t work. I suggest you add each video individually because you can’t rewind, fast forward or pause. Sound is clear and great set up with a TON of space. I think our video was an hour long!

The media could not be loaded. I used this as a recap for my 1 year anniversary gift. Quality is beyond what I expected. Uploading was easy with the usb, but I did have to delete the video that came programmed. iMovie worked perfectly to make this video.

Awesome product! Easy to load videos, easy to operate, lightweight, and perfect to send to family out of state or grandparents. Would also be great to use for business purposes. I didn’t expect much when I ordered it because it was a good price but I was pleasantly surprised. I will say that there is no way it holds as many hours of video as it claims. We got about 30 minutes of videos that were taken on a cell phone. Also, struggled to figure out how to print on the glossy paper provided. But I didn’t really plan on using it anyway. All-in-all, it’s a great product that I will probably order again.

So disappointed in this purchase. I was so excited when I found it and even when I got it. It came fast and when i opened it, the screen had a crisp image (a preloaded Corona commercial plays when you open it) and it even comes with stickers you can print on to customize the cover. So, I got to work!Massive fail.When you print on the sticker (I used a pro-photo inkjet)... no matter how long you let it sit, the ink never settles and smears EVERYWHERE.Also not easy to apply.Attempting to upload images.... another fail. I plugged it into my laptop (MacBook Pro) and it recognized it for a split second... and then never again. I tried it on my Mac desktop and even a PC too thinking maybe it was my computer or maybe Apple was rejecting it as an unidentified device. Then I tried to leave it charging per the troubleshooting directions and still, nothing I did made it recognize.I’ve sent both back, but yet to have a refund. So there’s that too.At the end of the day, I’d normally chalk this up to user error but in my case... I’m super tech savvy and can normally whiz through this stuff. This was just a disappointment and a waste of money. Bummer too because I really loved the concept.